Joka Privacy Policy

At Joka, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online casino platform. We encourage you to read this policy carefully to understand our practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all users of Joka's services, including visitors to our website, registered players, and VIP members. By using our services, you consent to the collection and use of information in accordance with this policy. We may update this policy from time to time, and we will notify you of any significant changes by posting the new policy on this page.

Information We Collect

We collect various types of information to provide and improve our services, comply with legal obligations, and ensure the security of our platform. The information we collect includes:

Personal Information

When you register an account with Joka, we collect personal information that may include:

• Full name and date of birth
• Email address and phone number
• Residential address and proof of address
• Government-issued identification documents
• Payment information and banking details
• Username and password for account access

Technical Information

We automatically collect certain technical information when you visit our website, including:

1. IP address and geographic location
2. Browser type and version
3. Device information and operating system
4. Pages visited and time spent on pages
5. Referring website addresses
6. Cookies and similar tracking technologies

Gaming Activity Information

We collect information about your gaming activity to provide services and comply with regulatory requirements:

How We Use Your Information

We use the information we collect for various purposes, including:

• Account Management: Creating and managing your account, processing registrations, and providing customer support
• Service Delivery: Processing deposits and withdrawals, facilitating gaming activities, and delivering requested services
• Legal Compliance: Meeting regulatory requirements, age verification, identity verification, and anti-money laundering obligations
• Security: Detecting and preventing fraud, unauthorized access, and other security threats
• Communication: Sending important account updates, promotional offers, and responding to your inquiries
• Improvement: Analyzing usage patterns to improve our services, website functionality, and user experience
• Personalization: Customizing your gaming experience, recommending games, and tailoring promotional offers

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including:

1. Payment processors for transaction processing
2. Game providers for game delivery and functionality
3. IT service providers for technical support and infrastructure
4. Marketing service providers for promotional communications
5. Customer support providers for assistance services

Legal Requirements

We may disclose your information when required by law or to:

Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Advanced encryption technology (SSL/TLS) for data transmission
• Secure servers and databases with restricted access
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy
• Multi-factor authentication for account access
• Firewall and intrusion detection systems
• Regular backup and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to improve our security measures.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Access Rights

You have the right to request access to the personal information we hold about you. This includes:

1. Requesting a copy of your personal data
2. Understanding how your data is being used
3. Verifying the accuracy of your information

Correction Rights

You can request correction of inaccurate or incomplete personal information. We will update your information promptly upon verification.

Deletion Rights

You may request deletion of your personal information, subject to legal and regulatory requirements that may require us to retain certain data for specified periods.

Objection Rights

You have the right to object to certain processing of your personal information, including direct marketing communications. You can opt out of marketing emails at any time.

Data Portability

You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Legal and regulatory requirements (typically 5-7 years for financial records)
• The nature of the information and its purpose
• Ongoing business relationships and account activity
• Legal claims and dispute resolution needs

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Children's Privacy

Joka's services are strictly limited to individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete such information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our customer support channels. We are committed to addressing your privacy concerns promptly and transparently.

For privacy-related inquiries, you can reach our Data Protection Officer through our standard support channels, and we will ensure your inquiry is handled with appropriate priority and confidentiality.

Last Updated: January 2026